Returns, Exchanges & Shipping

Shipping and Return Policy

We want you to be happy with your purchase. If you're not, send it back. It's fairly simple. We are selling closeout merchandise so our retuyrn policy is simply, just a bit unorthodox.

Customers have 7 days from the day your purchase is delivered to get a Return Authorization (RA). We must then receive your return within 9 days of the customer receiving their RA. We do not pay for return shipping.

RPK4.com only sells new, authentic merchandise. A returned item must be in the same condition as it was received- new. We define new as clean, unused, unmarred, with all manufacturer tags attached to the product as shipped, and any manufacturer packaging {including bags) in tact with no rips tears or other damage. There are no exceptions. Everything we sell is new.

Returns

All items being returned must be in the EXACT CONDITION they were received- clean, unused, unmarred in anyway, with tags in tact. All items must be returned within 14 days of receipt.

DO NOT return an item without the original tags attached,

DO NOT return an item without the packaging it came in, unripped, torn or damaged.

DO NOT return an item that has hem rn or used.

*RPK4 deals with authentic, new merchandise. Everthing that leaves our warehouse is new in the manufacturer's packaging with the manufacturer's tags attached. When an item is returned it is meticulously inspectedf or any wear or damage and must pass to be accepted as "new" in order to be returned to stock.

To return an item, simply contact customerservice@rpk4.com and obtain an RA (return authorization) number. We may ask you why your are returning simply for our records concerning the product being returned. You are under no obligation to provide a reason. Once you have obtained an RA number, prepare the item for shipment and write the RA number on the outside of the box. The customer is responsible for return shipping charges. When we receive the item, the RA number will be referenced in the system, the product will be acutely inspected for condition, and providing all terms have been met, a refund will be issued and you will receive notification via email. Refunds can only be made to the original purchase method. If the original payment method cannot be produced, store credit will be issued for use at a later date.

Exchanges

All items being returned for exhange must be in the EXACT CONDITION they were received - clean, unused, unmarred in any way, with tags in tact. All items must be returned within 14 days of receipt.

T o e x h a n g e a n i t e m , s i m p l y c o n t a c t c u s t o m e r s e r v i c e @r p k 4 . c o m a n d o b t a i n a n R A ( r e t u r n a u t h o r i z a t i o n ) n u m b e r . a n d c o n f i r m t h a t a n e x c h a n g e i s p o s s i b l e . O n c e y o u
have ordered a replacement and have obtained an RA number, prepare the item
for shipment and write the RA number on the outside of the box. The customer is re-
sponsible for return shipping charges as well as the shipping charges for the exchanged item. When we receive the item, the RA number will be referenced in the system, the product will be acutely inspected for condition, and providing all terms have been met, the replacement/exchange will be boxed and shipped and you will receive notification via email.

Sale Items - Exchanges

Items purchased on sale that need to be exchanged are no problem, but free shipping does not apply to the exchanged item. Customer is responsible for the shipping charges.

Shipping

$19.95 Flat Rate Shipping
We only offer $19.95 Flat Rate UPS Ground Shipping on all orders under 15 pounds. For orders weighting more than 15 pounds a customer service agent will contact you.

Shipping Policy
At rpk4.com we realize how important it is for you to receive your order as quickly as possible. Therefore, we strive to ship all orders received by 12PM MST the same day. Orders received after 12PM MST will ship the next day. If for any reason your order is delayed or backordered, you will be notified immediately. We have partnered with UPS to provide consistent, dependable, and fast shipping services out of Jackson Hole, Wyoming.

International Orders
Nope.

Contact Information

US Mail:
RPK4.com
PO
Box4059 Jackson, WY 83001

UPS, FedEx, DHL: RPK4.com
450 East Hansen
Jackson Hole,WY 83001